COURSE PROGRESS AND MONITORING

In order to maintain satisfactory course progress and attendance you must:

• attend all of your classes, with a minimum attendance of 80% expected
• satisfactorily complete all of your assessments
• actively participate in classes.

Your course progress will be monitored to make sure you are completing all of your assessments and actively participating in learning.

Your attendance will be recorded at the start and end of each class you attend, and your attendance rate will be calculated weekly. Please note you cannot be absent for more than 5 consecutive days without approval for a leave of absence. If you are absent, we will contact you via SMS, phone calls, and emails.

We may assess that you are at risk of unsatisfactory course progress and/or attendance if you:

• have an overall result of Not Yet Competent for a unit
• do not attend classes on a regular basis
• do not participate in learning activities within the classroom.

An exception may be made where you are attending at least 70% of the course contact hours and are maintaining satisfactory progression. In this case, we will contact you in writing and issue you with a First Warning Letter inviting you to attend a meeting with us to discuss your lack of progress and/or attendance and to agree on a plan to address this (an Intervention Strategy).

If, following the First Warning Letter, you either do not attend a meeting with us or continue to not make satisfactory course progress, we will send you a Second Warning Letter inviting you to attend a meeting with us to discuss your lack of progress and/or attendance and to possibly adjust the Intervention Strategy agreed on.

If, following the Second Warning Letter, you either do not attend a meeting with us or continue to not make satisfactory course progress, we will send you a Notice of Intention to Report for Unsatisfactory Course Progress/Attendance, including the reasons for the notice. This will mean you may be reported to the Department of Home Affairs with the risk of your visa being cancelled. You may appeal this decision (see section on complaints and appeals), but you must do so within 20 days of receiving the notice.

We will only report unsatisfactory course progress or unsatisfactory course attendance if:

• the internal and external complaints processes have been completed, and the decision or recommendation supports our original decision; or
• you do not appeal the decision within the 20-working day period; or
• you do not access an external complaints and appeals process; or
• you withdraw from the internal or external appeals processes by notifying us in writing.

Please note that extensions to your course duration specified on the CoE will be allowed:

• if you can provide evidence of compassionate or compelling circumstances
• where you are participating in or about to participate in an intervention strategy because you are at risk of not meeting course progress or attendance requirements.