REFUNDS
Please carefully read the following information about refunds. Please carefully read the following information about refunds. This applies whether you paid the fees or an education agent paid the fees and non-tuition fees on your behalf.
All application fees are non-refundable except where we cancel a course before it has started.
If we cancel a course either before or after it starts, you will receive an automatic refund and do not need to completion the Refund Application Form. The refund will be provided within 10 working days of the default.
In all other circumstances, you should complete and submit a Refund Application Form which can be accessed from our office. This form must be submitted within 10 working days of the event that led to the request for the refund. The outcome of the refund assessment will be forwarded to you within 20 working days, as well as any applicable refund.
Refunds will be paid to you or to the person or organisation who paid the course fees and will be paid in Australian Dollars.
The refund policy does not remove your right to take further action under Australian Consumer Law.
INTERNATIONAL STUDENT REFUNDS
In addition to the above circumstances, refunds apply as follows:
| CIRCUMSTANCE | REFUND DUE |
|---|---|
| Starford College cancels course before commencement. | Full refund of all fees. |
| Starford College cancels course following commencement. | Full refund of all unspent fees calculated as follows: Weekly tuition fee multiplied by the weeks in the default period (calculated from the date of default). |
| Starford College has not provided a Student Agreement that meets the requirements of the National Code 2018. | Full refund of all unspent fees calculated as follows: Weekly tuition fee multiplied by the weeks in the default period (calculated from the date of default). |
| Student withdraws up to 4 weeks prior to course commencement. | Application fee not refunded. Refund of all other fees and charges. |
| Student withdraws less than 4 weeks prior to course commencement. | Application fee not refunded. Refund of 90% of all other fees and charges. |
| The student does not commence on the agreed start date and has not previously withdrawn. | No refund. Fees for full study period (term) to bepaid. |
| Student withdraws after commencement. | No refund. Fees for full study period (term) to be paid. |
| Student’s enrolment is cancelled due to disciplinary action. | No refund. Fees for full study period (term) to be paid. |
| Student breaches a visa condition. | No refund. Fees for full study period (term) to be paid. |
| The student has supplied incorrect or incomplete information causing Starford College to withdraw the offer of the course prior to commencement. | No refund. Fees for full study period (term) to be paid. |
| The student is refused a visa because they did not start their course at the agreed location on the agreed starting day or they withdrew from their course with Starford College or they did not pay an amount due. | No refund. Fees for full study period (term) to be paid. |
| The student is refused a visa and therefore does not commence their course on the agreed starting day or withdraws from the course on or before the agreed starting day because of the visa refusal. | The refund amount is calculated as follows: The total amount of all course fees (tuition and any non-tuition fees) received before the default day minus either 5% of the amount of course fees or $500 – whichever is the lesser amount. As an example, to illustrate this, if Raj has paid $1,500 in course fees but has his visa refused, 5% of $1,500 is $75. As this is a lesser amount than $500 this is what will be paid as a refund i.e., the refund amount will be $1,425. |
| The student is refused a visa and has already commenced their course. | The refund amount is calculated as follows: The weekly tuition fee x weeks in the default period. As an example, to illustrate this, Raj is studying a 40-week course. Each term is 10 weeks. The total fees for Raj’s course are $10,000 in tuition fees and $500 in material fees. Raj pays the first term’s tuition fees of $2,500 plus non-tuition fees of $500. However, Raj completes 2 weeks (14 days) of his course but then has his visa refused. The weekly tuition fees for this course amount to $250 per week. The number of weeks in the default period is 8 weeks (56 days) i.e., to the end of the first term. Raj is therefore eligible to receive a refund of $2,000 i.e., the weekly tuition fees of $250 x the number for weeks in the default period of 8 weeks. Raj won’t be eligible to have the non- tuition fees refunded. |
